Contact
We're here to help
For anything clinical, book a consultation. For everything else, the admin team replies within one working day.
This is not an emergency service
If you have chest pain, difficulty breathing, severe bleeding, or you are worried about someone's immediate safety, call 112 or 999, or go to your nearest Emergency Department.
Chat with the practice on WhatsApp
Message NOVA, our practice assistant — it replies straight away, shares live GP availability and can book your appointment. A member of the team follows up when a question needs a person.
Find NOVAGP online
Practice news, health guides and appointment reminders — follow along on the channels you already use.
What to contact us about
- Rescheduling or cancelling an appointment
- Refunds, receipts and billing questions
- Requesting a copy of your medical records or a GDPR data request
- Problems joining a video consultation
- Pharmacy or Healthmail delivery of a prescription
Please don't email clinical details or symptoms — they belong in a consultation so they can be recorded safely in your chart.